Shopping Info

 For Overseas Customers

1.Please use PayPal to pay for your purchases.

2.International Transactions

For international transactions, the payment will be converted to New Taiwan Dollars (NTD) or an agreed foreign currency based on the exchange rate on the checkout date. International card organizations will charge a "cross-border transaction fee," and the card issuer will also charge a foreign transaction service fee calculated at 0.5% of the transaction amount.

 1. When Will My Order Be Shipped?

1)Confirmed orders will be processed and shipped in the order they were received.

2)It takes approximately 1-3 business days to prepare the stock (shipping will not be carried out on weekends, national holidays, or during typhoon days).

3)Payments made through LINE PAY and PAY PAL take longer to confirm, so we do not offer next-day shipping for these payment methods.

Pre-order Orders

1)Pre-orders will be shipped as soon as possible according to the details of each pre-order.

2)The shipping schedule for different pre-order batches will follow the announced timeline.

Custom Orders

1)The delivery time varies depending on the specific custom order.

2)It usually takes more than 2 months; however, the actual time depends on the quantity and details of the custom order. 

2. Home Delivery

1)International packages are sent via Chunghwa Post. The delivery time to Asia is approximately 7-21 business days.

2)In the event of holidays, festivals, natural disasters, or other force majeure events causing shipping delays, the shipping date will be adjusted accordingly. Please refer to our official website and social media announcements for details.

3) For deliveries within Taiwan's main island, the shipping fee is NT$80 per item; for deliveries to Taiwan's outlying islands, the shipping fee is NT$200 per item.

4)Please provide the correct name and phone number with your order to facilitate contact by the delivery driver.

 3.Receiving Goods

1)After receiving the product, please record the entire process of opening the package to confirm if the product has any manufacturing defects.

2) If there is no video recording, it is difficult to determine the cause of any defects, and we will not provide refunds, returns, or exchanges. Thank you for your cooperation.

 Please Read Before Ordering: Payment Methods, After-Sales Service, and Return & Refund Policy

1. If you find any errors in your personal or shipping information after placing an order, you can change your personal information or cancel the order before it is shipped.

2. After placing an order, you will receive an order confirmation email verifying the details of your purchase.

3. You can check your order status by visiting the "Order Inquiry" section on our homepage and entering your order number.

4. Please make sure to fill in your real name, phone number, and email address to ensure accurate delivery and for any follow-up order communication.

5. For any questions, feel free to contact us directly:

Email us at: service@limoreclock.com

**Please Record Unboxing**

Upon receiving the product, please ensure to record the entire unboxing process to verify if the product has any manufacturer defects. Without video evidence, it will be difficult to determine the cause of the defect, and we will not be able to offer a refund, return, or exchange. Thank you for your cooperation.

1. This product comes with a one-year warranty, effective from the date of purchase.

2. If you register as a member online within 30 days of purchasing the product, you will receive an additional 180 days of extended warranty.

3. The warranty covers defects due to manufacturing issues or faults under normal usage conditions.

4. The warranty does not cover damages caused by improper use, disassembly, or failure to follow the instructions.

5. To avail of the warranty service during the warranty period, please provide this warranty card; otherwise, the warranty will be considered void.

Welcome to [limoreclock.com] (hereinafter referred to as "the Website"). In order to provide you with a secure and seamless experience while using the various services and information on our website, we are committed to protecting your privacy rights. Please read the following information carefully:

1. Scope of Privacy Policy

This Privacy Policy outlines how we handle the collection, processing, and utilization of personal identifiable information when you use our website's services. This Privacy Policy does not apply to other related websites not operated by us or to individuals not managed or commissioned by us.

2. Collection, Processing, and Utilization of Personal Data

• When you visit our website or use specific services provided by our website, we may request necessary personal data based on the nature of the service. Your personal data will be processed and used within the scope of the specific purpose, and we will not use your personal data for other purposes without your written consent.
• When you use interactive features such as service mailboxes and surveys, we may retain the information you provide, including your name, email address, contact information, and usage time.
• During general browsing, our server automatically records relevant data, including your IP address, usage time, browser used, browsing history, and click data. This information is for internal use only and will not be disclosed to external parties.
• To provide accurate services, we may statistically analyze the content of surveys and use the analysis results to present statistical data or explanatory text. In addition to internal research purposes, we may also publish statistical data and explanatory text as needed, but this will not involve specific personal information.

3. Data Protection

• Our website's servers are equipped with firewalls, antivirus systems, and other relevant information security devices and necessary security protection measures to protect the website and your personal data. Only authorized personnel can access your personal data, and all relevant personnel have signed confidentiality agreements. Violations of confidentiality obligations will be subject to legal sanctions.
• When it is necessary to entrust other units to provide services due to business needs, we will strictly require them to comply with confidentiality obligations and implement necessary inspection procedures to ensure their compliance.

4. Related External Links

Our website provides web links to other websites. You can also access other websites through the links provided on our website. However, the privacy policy of these linked websites does not apply to our website. You must refer to the privacy policy of the linked website.

5. Policy on Sharing Personal Data with Third Parties

We will never provide, exchange, rent, or sell any of your personal data to other individuals, groups, private enterprises, or government agencies unless there are legal grounds or contractual obligations that require us to do so.

The circumstances under which we may disclose your personal data include but are not limited to:

• With your written consent.
• As required by law.
• To prevent risks to your life, body, freedom, or property.
• In cooperation with government agencies or academic research institutions, when it is necessary for statistics or academic research for the public interest, and the data is processed or collected by the provider in a way that cannot identify specific individuals.
• When your behavior on the website violates the terms of service or may harm or interfere with the rights of the website and other users, and the website management unit deems it necessary to disclose your personal data for identification, contact, or legal action.
• To protect your interests.
• When our website commissions vendors to assist in the collection, processing, or use of your personal data, we will fulfill our supervisory and management responsibilities for the outsourced vendors or individuals.

6. Use of Cookies

To provide you with the best service, our website may place and access cookies on your computer. If you do not wish to accept cookies, you can set the privacy level to high in your browser's settings, which will reject the writing of cookies. However, this may affect the normal operation of certain website features.

7. Amendment of Privacy Policy

This website's Privacy Policy may be revised as needed, and the revised terms will be posted on the website.